Radius Housing Achieves Platinum Tenant Participation Accreditation
Radius Housing has been awarded Platinum Tenant Participation Accreditation by Supporting Communities, recognising its leadership in tenant engagement, continuous improvement and community-focused housing services.
In the report, the awarding panel commented that Radius maintained a “really excellent practice with tenant involvement in improving repairs, good to see this practice being extended to other services. Evidence that tenant participation (TP) is embedded into the organisation from the top, getting involved and understanding TP is in the culture of Radius. Many organisations can learn from this.”
Overall, the Assessors acknowledged the considerable efforts made by Radius in implementing the recommendations arising from the previous accreditation submission. In particular, the assessor was encouraged and impressed by the proposed collaborative work with the NI Youth Forum, as well as the development of the Equality Action Plan, both of which reflect a clear and meaningful commitment to inclusive practice.
In addition, the assessment identified areas for improvement and referred to Radius for consideration. It is evident from the overall submission that the recommendations made during the previous accreditation process have been taken seriously and acted upon. Radius has demonstrated not only that it listens, but that it follows through; translating feedback into tangible improvements. Radius remains deeply committed to excellence in tenant participation.
A stand-out from the report states: “Radius continue to make efforts and develop a series of ongoing initiatives to better engage with young people, ethnic minorities, and other groups who are considered hard to reach.”
The report also highlighted how Radius has an excellent focus on communities as well as what impacts all tenants and that Radius respond to community issues, Tenant Satisfaction Surveys untaken annually is excellent, Radius is responding to tenant and community issues simultaneously.
Radius have developed mechanisms and structures that allow tenants to scrutinise and monitor performance in several ways, including key performance scorecards, regular contract performance updates, published performance information, tenant engagement spending, annual review, customer performance report and financial statements.
Independent Panel Chair, Lesley Baird (Tenant Participation Expert Scotland), said:
“Radius remains a high-performing organisation that embraces and supports engagement. Tenant participation is embedded across Radius. It actively listens to tenants at community and association wide levels; it listens and acts and provides resources to enable engagement.”
Loma Wilson, Director of Communities, Radius Housing said:
“This accreditation is a recognition of our tenants, whose feedback, ideas, and involvement help shape the services we provide every day. We are incredibly grateful to everyone who took the time to engage with us and work in partnership to make improvements. Achieving Platinum status reflects our commitment to putting tenants at the heart of decision-making, and I would like to thank our staff teams, Supporting Communities, and the independent assessors for their support, challenge, and encouragement throughout the process. While we are proud of this achievement, we remain committed to listening, learning, and continuously improving for our tenants and communities.”
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Michael McDonnell Managing Editor of Irish Construction Industry Magazine & Plan Magazine
